Order and delivery information

Getting your order to you quickly and safely is of utmost importance to us.


Orders can be placed via the website, email, telephone or fax. All orders are subject to availability. If requested, order confirmation and final pricing will be provided by email. Prices do not include shipping or import taxes. Orders are generally shipped within 24 hours upon acceptance.


We aim to ship confirmed orders that are placed before 2pm (Central European Time) on a business days on the same day. Orders placed after 2pm will be shipped the following business day. If your order exceeds a total value of EUR 1’000.00, you will benefit from free delivery. Please note that there is an additional handling fee of EUR 25.00 if the total order value is smaller than EUR 100.00.

Special packaging

Most products are shipped at ambient temperature. Some products require wet or dry ice. Additional charges will be invoiced for special packaging or delivery requested by the customer. Unless otherwise specified, products are shipped as listed below:

Delivery within Switzerland

Delivery methodEstimated delivery timeDelivery charges
Swiss-Express (parcel)1 business day from orderCHF 20.00 (0 – 1 kg)
CHF 25.00 (1 – 5 kg)
CHF 40.00 (5 – 30 kg)
Swiss-Express (padded envelope)1 business day from orderCHF 5.50

European Delivery *

Delivery methodEstimated delivery timeDelivery charges
FedEx International Priority®1 – 3 business days from orderEUR 75.00 (0 – 1 kg)
> 1 kg on request
Swiss Post GLS3 – 7 business days from orderapprox. EUR 30.00 (0 – 2 kg)
> 2 kg on request

Worldwide Delivery *

Delivery methodEstimated delivery timeDelivery charges
FedEx International Priority®1 – 3 business days from orderUSD 100.00 (0 – 1 kg)
> 1 kg on request

* All our products are sold on a delivery duty unpaid basis. If your delivery address is outside Switzerland you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You are responsible for any such duties and taxes. Please check with your local customs or tax office for further details.

Tracking your order

If your order has qualified for tracking you can ask for a consignment number. You can use this number to track your order via the relevant courier websites.

Payment Terms

Unless otherwise specified payment of orders has to be settled within 30 days. Overdue payments have an additional interest charge of 1.5%. We reserve the right to ask for an advance payment. PayPal is accepted for payments. Please contact us if you would like to pay in a foreign currency. Prices are subject to change without notice.